Shipping and Delivery Policy

Last Updated: 20-08-2024

At MediaDigits, we are committed to providing a seamless and reliable shipping and delivery experience for any physical products or materials we offer. Please read our Shipping and Delivery Policy carefully to understand how we handle shipping, delivery timelines, and related concerns.

1. Shipping Methods

Domestic Shipping: We offer a variety of shipping options within India, including standard, expedited, and express shipping. The available methods and associated costs will be displayed during the checkout process.
International Shipping: For customers outside India, we provide international shipping to most locations worldwide. Shipping times and costs will vary depending on the destination and shipping method chosen.

2. Shipping Costs

Calculation: Shipping costs are calculated based on the weight, dimensions, and destination of your order. Any applicable fees will be displayed at checkout before you complete your purchase.
Free Shipping: We may offer free shipping promotions for certain orders or products. Eligibility for free shipping will be clearly stated on the relevant product pages or during checkout.

3. Delivery Times

Estimated Delivery: Delivery times vary based on the shipping method selected and the destination of your order. Estimated delivery dates will be provided during checkout.
Processing Time: Orders are typically processed and shipped within [number of days, e.g., 1-3 business days] after payment is confirmed. During peak periods, processing times may be longer.
Delays: While we strive to meet the estimated delivery times, unforeseen circumstances such as weather conditions, customs delays, or carrier issues may affect delivery. We are not responsible for delays beyond our control, but we will work with you to resolve any issues promptly.

4. Tracking Your Order

Tracking Information: Once your order is shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the progress of your delivery.
Lost or Stolen Packages: If your package is lost or stolen, please contact us immediately. We will work with the shipping carrier to investigate and resolve the issue. In some cases, a replacement or refund may be issued.

5. Delivery Issues

Incorrect Address: Please ensure that your shipping address is accurate when placing your order. We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
Failed Delivery Attempts: If a package is returned to us due to failed delivery attempts or refusal of delivery, you may be responsible for additional shipping costs to resend the package.

6. Damaged or Defective Items

Inspection: Please inspect your order upon receipt. If you receive a damaged or defective item, contact us within [number of days, e.g., 7 days] of delivery. We may request photos or other documentation to verify the issue.
Resolution: For damaged or defective items, we will work with you to arrange a replacement, repair, or refund, depending on the situation.

7. Changes to This Policy

We reserve the right to update or modify this Shipping and Delivery Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

8. Contact Information

If you have any questions or concerns regarding our Shipping and Delivery Policy, please contact us at hello@mediadigits.com . We are here to assist you and ensure your order is delivered smoothly and on time.